Shipping & Returns
Please read the below about Shipping & Returns before sending us a message.
Electra Lighting will normally deliver your order within 1-3 working days. All our orders are shipped to be delivered the next working day. our cut off for next day delivery is 3pm. Please also note weekend orders will not be processed until the following Monday.
Your order will be delivered using the following rates:
UK mainland – £9.99. Charges will also be combined for multiple items.
(Orkney, Shetlands, Western Isles, Guernsey, Jersey, Sark) – £9.99. Charges will also be combined for multiple items.
Republic of Ireland and Northern Ireland – £9.99. Charges will also be combined for multiple items.
Orders placed with a total value of £100 will receive free delivery.
We will aim to deliver the following working day. Orders for next day delivery will need to be placed by 3pm.
If you decide to cancel and return the goods, then you should put this in writing, either by letter (proof of posting or recorded delivery is advisable) or email. A telephone call is not sufficient.
The time limits to notify us are:-
* seven working days after the day on which the goods are received.
You must take care of the goods whilst they are in your possession.
If you decide to cancel and return the goods within these time limits, your payment will be refunded within 30 days. The cost of postage back to Electra Lighting will be at your cost and will not be paid by Electra Lighting.
We accept unused and unfitted boxed returns for exchange or refund within 7 days. Faulty returns must be sent back for inspection using our correct postal address (as below). Goods must be adequately sealed in all the original packaging, including the outer. Please note that Royal Mail may reject any package that is not adequately wrapped. All information regarding your purchase was sent to the email address you supplied whilst placing your order. If using any address label please attach securely to the package. Please ensure you ask for a certificate of posting from the Post Office as proof you have sent the package. (The Post Office do not charge for issuing these certificates)
Please note – if you require an exchange, outbound shipping charges will apply. Please check your goods on arrival as damages must be notified within 48 hours.